PRIVACY POLICY
Privacy-sensitive data, or personal data, may be processed through our website. Ferro considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements set by privacy legislation. This means, among other things:

  • we clearly state the purposes for which we process personal data. We do that through this privacy statement;
  • We limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
  • we first seek your express consent to process your personal data in cases where your consent is required;
  • We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
  • we respect your right to provide access to, correct or delete your personal data at your request.

Ferro is the data controller. In this privacy statement, we explain what personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last updated on 10-07-2019.

Use of personal data
When using our website, we may obtain certain information from you, including by contacting us or filling out a contact form. This may include personal data. We store and use only the personal data that is provided directly by you, in the context of the service you have requested, or which, when provided, it is clear that it will be provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

  • Name data
  • Phone number
  • Billing address
  • Email address
  • Payment details
  • IP address

Identifying companies and individuals
Certain areas of our website require you to identify yourself. After identification, we store personal data provided by you. We keep this data so that you do not have to provide it each time and so that we can contact you in connection with the execution of the agreement.

We will not provide your personal data to third parties, unless this is necessary within the framework of the execution of the agreement you conclude with us or if this is required by law.

Processing orders
When you place an order with us, we use your personal data to process it. If this is necessary for proper handling, we may also provide your personal data to third parties. You can read more about this in this privacy statement.

Advertising
We can notify you of our new products and services in addition to the information on our website:

  • by mail
  • by email
  • via social media
  • by phone

Contact form and newsletter
Through our website we offer the possibility to ask questions by means of a contact form, in which you are asked to fill in various data to handle your question. The data you send us will be kept as long as is necessary according to the nature of the form or the content of your e-mail for a complete response and handling.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your e-mail address will be added to the list of subscribers only with your explicit consent.

Publication
We do not publish your customer information.

Advertisements
Our website does not display third-party advertisements.

Disclosure to third parties
We may transmit your data to our partners. These partners are involved in the execution of the agreement. Examples include transport companies that deliver your order.

Cookies
Our website uses cookies.

When you visit our website for the first time, a notice will be displayed to inform you that we use cookies. Your continued use of our website is regarded as your consent to this use of cookies.

You are free to disable cookies.

hen you visit our website for the first time, a notice will be displayed making it clear we use cookies. Your continued use of our website is regarded as your consent to this use of cookies.

You are free to disable cookies via your browser. Please note, however, that our website may then no longer work optimally.

We have not made any agreements with third parties regarding the placement of cookies and applications.

Google Analytics
We use Google Analytics to track how visitors use our website.

Security
We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data
Retention periods
The personal data described above is kept as long as necessary to process your orders. Thereafter, we retain data for up to one year for statistical purposes. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third party websites
This privacy statement does not apply to third-party websites that are linked to our website through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We encourage you to read the privacy statement of these websites before using them.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Inspection and modification of your data
For questions about our privacy policy or questions about inspection and changes to (or deletion of) your personal data, please contact us at any time using the information below.

You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or substantiated indication that you want us to restrict the processing of personal data.

To prevent misuse, we may ask you to provide adequate identification. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change or remove the data.

Personal Data Authority
Of course we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against these processing of personal data. You can contact the Personal Data Authority for this purpose.

Contact details
Ferro
De Heinen 20
5371 MJ Ravenstein (NBr)

Netherlands

Do you have any questions and/or comments? Then please contact us